FAQ

German VS Jap

FAQ

1. Item received but changed my mind, can I get a refund?

Need to return an item? Not a problem. We accept returns of all* items which have not been used. Please contact us via contact@germanvsjap.co.uk to arrange a return. (Must be returned to us in a saleable condition; unused, unwashed with all tags on within 14 days of receipt we will refund your order in full excluding any delivery costs).


2. When will I receive my order? 

You should expect your order to arrive within 3 working days. We aim to dispatch items within 1 working day of receiving your order, all items are shipped via Royal Mail 2nd Class delivery as standard. Please be aware of current delivery delays across the country due to COVID-19.


3. Where do you deliver to?

We currently deliver to the UK only. We are working on being able to deliver to the Channel Islands as well as countries in Europe in the near future. 


*Some items are non-refundable for hygiene reasons such as face masks.